Customer success and support
Do you have a question about the platform or a social media channel? Wondering when the next webinar or open office hours take place? We're here to help.
How to use Willow
Analytics
How to use and interpret the analytics in your Willow dashboard.
Keyword monitor
How to use the keyword monitor in the news tab of your Willow dashboard.
Post creator
How to use the Willow calendar and post creator in your dasboard.
Customer Success Resources
Onboarding
Watch the onboarding video to discover all the features of the platform
Social media coaching
How to reach our social media coaches and join our weekly open office hours.
Webinars
Find out how to participate in our future webinars and rewatch the previous ones.
Social media templates
Click the desired image to make a copy in Canva.
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Account and billing information
Everything about your account settings and how to manage your subscription.
Social media issues
Figure out why you can't connect your channels or upload your photos.
LinkedIn Post Issues
Find out why your LinkedIn posts aren't showing in the Willow calendar
Instagram posting issue
Find out why your scheduled post did not get published on Instagram.
Connecting error
Find out why you're stuck on a loading screen when trying to connect your social media channels.
Refreshing channels
A short explainer about why some channels need refreshing and what you can do about it.
Missing channel
If you can't find the channel that you want to connect to Willow, follow these instructions to solve the issue.
Insufficient permissions
If you're having issues with a disconnected account or if you receive a warning about permissions, follow these steps.
X connection issues
If you can't connect your X account with Willow, follow these steps to solve the issue.
Instagram connection issues
Step-by-step troubleshooting guide to fix Instagram connection problems in Willow. Resolve sync issues, authorization errors, and posting failures quickly.
Facebook connection issues
If you are having trouble connecting your Facebook page to Willow, follow these steps to troubleshoot.
LinkedIn connection issues
If the LinkedIn page or account you want to connect is having issues, this article will explain a few solutions.